Support

Phone: 888-477-4627 | Option 1

Maintenance and Support Offerings
The Primas Group offers both remote and on site maintenance and support solutions for all major CTI and IVR platforms. The following types of support are most commonly selected by our clients:

9am - 5pm, Monday - Friday
24/7 — 365
Blocks of time (4 hours, 8 hours, etc.)

Common Maintenance and Support Offerings

Application Assessment & Documentation
Application Troubleshooting, Tuning & Pruning
Platform Upgrades & Migrations
Host upgrades, migrations, project management
VUI Enhancements & Tuning
Load Testing
DR Planning/Testing
Port Monitoring & Alerting

When you think call center support and an enhanced customer experience, think Primas.

Need Support? Call us today: (714) 362-0021; then choose option (1). You can also use the contact form below and we will respond to you as soon as possible.