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Experience Pop
Improve your performance and productivity in less than a day!
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Take advantage of existing infrastructure
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Improve agent performance
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Increase Customer Loyalty
This innovative approach empowers key members of your contact center
Call Center Manager
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Custom dashboard display
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Overview of call center operations and status
Agent Supervisor
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CTI Screen Pop
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System alert notifications viewed in desktop tray
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Call lookup and tracing displaying CTI messages for all calls
Customer Service Representatives
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Custom alert notification enables improved customer service
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Enables first call resolution rates
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Provides Foundation for a repeat call treatment plan
Technician
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Near real-time capture of CTI messages for Nortel, Avaya and Aspect
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Low integration cost
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Passive - does not generate CTI traffic
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Continuous monitoring of call center CTI traffic
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Near real-time alerting when error states occur generating e-mails with log file attachments and SNMP alerts
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Reporting on call center status
Requirements
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Primas Screen Pop Solutions are installed and operating in the leading ACD vendor solutions
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Aspect
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Nortel
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Avaya
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Cisco
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CTI services installed and operational
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Custom tailored solutions are available.