Primas CX

PrimasCX is a revolutionary package of Contact Center features that are most often developed with professional services as an add-on to vendor supplied equipment.  ACD’s,  as the name implies, distribute the inbound calls to skilled agents using a set of highly refined rules contained in the system.

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What’s missing, however, are the features that Customers want!  Like “Callbacks” when disconnected, or when queues are too long, or when browsing on the internet and a Click can put you in queue.

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PrimasCX offers these features to your existing system together with many other features listed below, using two (2) Pre-packaged VMware VMs. 

- One VM contains a MSQL database and other related software which stores and mines CTI data,

- A Second VM houses a SIP connected Asterisk system which serves as an inbound / outbound IVR system used for communicating to callers as well as a dialing subsystem into the ACD.

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The Magic of our solution is the Virtual Queue that we have created within PrimasCX that allows us to easily integrate external subsystems into an ACD such that Omni-Channel support can be Sandboxed on site within a week.  Without any upgrades, imagine turning a voice only agent, into a multichannel agent!

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